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DSA contact point and reporting illegal content

Version in effect from: May 16, 2026

This page constitutes the mandatory contact point of the Service Provider within the meaning of art. 11 and 12 of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 15 December 2022 on a Single Market for Digital Services (the Digital Services Act — DSA) and the notice-and-action mechanism required by art. 16 DSA.

§1. Contact point for authorities

In accordance with art. 11 DSA, the Service Provider designates the following contact point for direct communication with authorities of EU Member States, the European Commission and the European Board for Digital Services:

  • Service Provider: ••••••••••••••••• (Polish sp. z o.o., KRS: ••••••••••)
  • NIP: ••••••••••
  • Address: ••••••••••••••••••••••••
  • E-mail (DSA, authorities): contact@yskra.pl
  • Communication languages: Polish, English

§2. Contact point for users

Pursuant to art. 12 DSA, Users have the right to communicate with the Service Provider on matters concerning the Service through:

  • Form on the site: /kontakt,
  • E-mail: contact@yskra.pl,
  • By mail: ••••••••••••••••••••••••.

§3. Reporting illegal content (notice-and-action, art. 16 DSA)

Any person or entity — regardless of whether they have an account in the Service — may report to the Service Provider content in the Service that they consider illegal. To enable the Service Provider to make an informed decision, the report should include:

  1. A sufficiently substantiated explanation of why the notifier considers the content illegal — with reference to a specific provision of Polish or EU law.
  2. The exact location of the content — link/URL of the page, character slug, ID of a specific post/message.
  3. The notifier's contact details — first name, surname, e-mail (with the exception of reports concerning CSAM or other sexual crime where the report may be anonymous).
  4. A statement in good faith that the information in the report is true.

Categories of illegal content (examples)

  • CSAM — child sexual abuse material (art. 200, 202 § 3 Polish Penal Code) — report via /skarga-csam or directly to NASK Dyżurnet.pl / your national INHOPE hotline,
  • Hate speech, incitement to violence (art. 256, 257 Polish Penal Code),
  • Terrorist material (Regulation (EU) 2021/784),
  • Copyright infringements — report via /prawa-autorskie,
  • Infringements of personal rights (image, privacy) — report via /usuwanie-tresci,
  • Content misleading consumers (Polish Act on Counteracting Unfair Market Practices),
  • Non-consensual pornography (revenge porn, deepfakes of non-public persons) — art. 191a Polish Penal Code.

§4. Procedure for handling reports

  1. Acknowledgement of receipt — without undue delay after receipt of the report, in accordance with art. 16(4) DSA.
  2. Time limit for handling:
    • content requiring urgent intervention (CSAM, terrorism, threat to life) — within 24 hours,
    • other reports — within 7 working days; in complex cases up to 30 days with notification of the extension.
  3. Decision — reasoned decisions are communicated to:
    • the notifier (to the indicated e-mail address),
    • the user whose content is concerned (if their data is known — pursuant to art. 17 DSA, statement with reasons for the decision).
  4. Retention of evidence— blocked content is kept in the Service Provider's archive for 3 years as evidence (in accordance with the no-data-deletion policy described in the Privacy Policy).

§5. Means of redress (art. 20 and 21 DSA)

After receiving the decision, both the notifier and the content author may:

  1. Appeal internally — within 14 days, by sending an appeal to the same e-mail address. The appeal is examined by a person other than the author of the initial decision.
  2. Use a certified out-of-court dispute settlement body (ADR) within the meaning of art. 21 DSA. The list of certified ADR bodies is published by the European Commission.
  3. Bring an action in court— the Polish court competent for the Service Provider's seat. In consumer personal-rights matters — the court of the consumer's place of residence.
  4. Lodge a complaint with the President of UODO in matters of GDPR violations.

§6. Cooperation with authorities

The Service Provider cooperates with authorities of EU Member States, the European Commission, law enforcement (Police, Prosecutor's Office, ABW) and specialised bodies:

  • Digital Services Coordinator in Poland — the Polish Office of Electronic Communications (UKE), uke.gov.pl,
  • NASK Dyżurnet.pl — for CSAM and crimes against children,
  • UODO — for personal data protection,
  • UOKiK — for consumer rights and unfair market practices.

§7. Trusted Flaggers (art. 22 DSA)

Reports from entities holding Trusted Flagger status granted by the Digital Services Coordinator are handled with priority and without undue delay. To obtain Trusted Flagger status, apply to UKE (uke.gov.pl) in accordance with the procedure set out in the DSA.

§8. Reporting

In accordance with art. 15 DSA, the Service Provider publishes annually a content moderation report containing aggregated statistics: number of reports received, categories of illegal content, response times, number of appeals and decisions overturned. The current report is available at /informacje-prawne.