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Terms of Service

Version in effect from: May 16, 2026

These Terms of Service (the "Terms") set out the rules for the provision of services by electronic means in the Yskra online service, available at yskra.pl, operated by ••••••••••••••••• The Terms are drawn up in accordance with applicable law, in particular:

  • the Polish Act of 18 July 2002 on Providing Services by Electronic Means,
  • the Polish Act of 30 May 2014 on Consumer Rights,
  • Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR),
  • Regulation (EU) 2024/1689 laying down harmonised rules on artificial intelligence (AI Act),
  • Regulation (EU) 2022/2065 on a Single Market for Digital Services (DSA),
  • the Polish Civil Code of 23 April 1964.

§1. Definitions

The following terms used in the Terms have the following meanings:

  1. Service Provider — •••••••••••••••••, a Polish limited liability company registered in the National Court Register (KRS) under no. ••••••••••, with registered seat at ••••••••••••••••••••••••, NIP: ••••••••••, REGON: •••••••••, share capital: ••••••••, contact: contact@yskra.pl.
  2. Service — the Yskra website at yskra.pl together with all subpages and features.
  3. User — a natural person aged 18 years or older with full legal capacity using the Service.
  4. Account — an individual set of User settings created upon registration, identified by e-mail address.
  5. AI Content — all utterances, dialogues, images and audio generated or made available in the Service using artificial intelligence models. All characters in the Service are entirely fictional and produced by AI systems; resemblance to real persons is coincidental.
  6. Coins — the virtual settlement unit used in the Service to pay for individual features (e.g. unlocking a photo, sending messages beyond the free limit). Coins are not a means of payment, are not redeemable for money and do not bear interest.
  7. Package — a set of Coins available at a one-off price.
  8. Digital Content — within the meaning of art. 2(5) of the Consumer Rights Act, data produced and delivered in digital form during use of the Service (AI conversations, photos, audio, video).

§2. General provisions

  1. The Service is intended solely for adults aged 18 years or older. Content provided in the Service is intended for adults and may contain flirty, romantic or affectionate themes.
  2. Use of the Service requires acceptance of the Terms and the Privacy Policy.
  3. All characters, dialogues, photos and audiovisual material in the Service are generated using artificial intelligence. Characters are fictional and do not represent real persons. Any resemblance is coincidental.
  4. The Service Provider informs that the User interacts with an AI system, not with a human (in accordance with art. 50 of the AI Act).

§3. Technical requirements

  1. Use of the Service requires: a device with Internet access, a current web browser (Chrome, Safari, Firefox, Edge — latest and previous stable version), JavaScript and cookies enabled, and an active e-mail account.
  2. The Service Provider strives to provide continuous operation but reserves the right to periodic technical breaks, of which it will inform in advance where possible.

§4. Registration and Account

  1. Account registration is free. It requires: providing an e-mail address and password or logging in via Google/Apple, providing date of birth (verification of being 18+), and acceptance of the Terms and the Privacy Policy.
  2. The User undertakes to provide true data, in particular a true date of birth, and to keep the password confidential. Providing a false date of birth constitutes a breach of the Terms and results in immediate deletion of the Account and forfeiture of accumulated Coins without the right to recovery. The Account is personal — sharing it with third parties, in particular with persons under 18, is prohibited.
  3. The User may delete the Account at any time from the settings or by contacting the Service Provider. Account deletion results in forfeiture of accumulated Coins and conversation history. Coins are non-refundable.

§5. Types and scope of services

  1. Chat with AI characters — exchanging text messages with fictional AI-generated characters. The first 5 messages from a character are free; further messages require Coins.
  2. Photo gallery — characters may share photos (blurred) that can be unlocked for Coins. All photos are AI-generated.
  3. Push notifications— optional browser notifications about new messages; activation requires the User's consent.

§6. Payments, Coins and Subscription

  1. Payments are processed through the payment provider Stripe, Inc. Available methods: payment card (Visa, Mastercard), BLIK, Apple Pay, Google Pay.
  2. The currently applicable prices of Packages are displayed in the Service and are gross prices in Polish zloty (PLN).
  3. Coins purchased within a Package remain valid indefinitely, as long as the User's Account remains active.
  4. A VAT invoice is issued upon User request, submitted within 3 months of payment, to contact@yskra.pl.
  5. Coins are the internal currency of the Serviceof the nature of a digital right to use the Operator's services. They are not electronic money within the meaning of the Polish Act of 19 August 2011 on Payment Services or a means of payment outside the Service.
  6. Coins are not exchangeable for cash or other financial instruments. Coin values cannot be refunded in PLN or any other currency, except for cases arising from consumer law (see §7).
  7. Coins are non-transferable — they may not be transferred, sold, gifted or exchanged between Users. Any such attempt constitutes a breach of the Terms.
  8. Upon Account deletion, unused Coins are forfeited without refund. Coins do not constitute the User's property asset.
  9. Unused Coins expire 24 months after the last Account activity; the Operator notifies the User of upcoming expiry at least 14 days in advance.

§6a. User-created characters (Creator Characters)

  1. A User with an active Account may create their own AI Character (the "Creator Character") for a fee in Coins at the current price displayed in the Service. The price for creating a Character is set by the Operator and may change.
  2. A Creator Character is by default privateand accessible only to the User who created it. The Operator does not share such Character content with other Users without the Creator's consent.
  3. The User may publish a Creator Character by making it available to other Service Users ("Publication"). Publication requires a Creator declaration that the Character and all related content (description, appearance, personality, quotes):
    • do not infringe third-party rights, in particular image rights of a specific existing person, trademarks, copyrights or personal rights,
    • do not contain content prohibited by law, in particular content depicting minors, acts of violence, or other content listed in §8 of the Terms,
    • are not misleading about identity — the Character is fictional and the Creator is not impersonating a real existing person.
  4. The content of a Creator Character is subject to moderation by the Operator. The Operator reserves the right to suspend, edit, hide or permanently remove a Character that breaches the Terms or the law. In such cases the Operator provides the Creator with a written justification, in accordance with art. 17 of the Digital Services Act (Regulation (EU) 2022/2065 — DSA), and informs about available remedies.
  5. The Creator remains liable for the content of the Creator Character they created, including for third-party rights infringements. The Operator acts as a content hosting provider relying on the liability exemptions in art. 6 DSA.
  6. The Operator may grant the Creator a retention bonus in the form of Coins for activity around the published Creator Character (e.g. a percentage equivalent of Coins spent by other Users on that Character). The amount, calculation method and limits of the bonus are set by the Operator and may change. Current rules are presented in the Service in the "Character management" section.
  7. The retention bonus is a reward for participating in the Service community and is not remuneration within the meaning of labour law, a contract of mandate, a contract for specific work or any other paid civil-law agreement. The bonus does not create an employment or paid service relationship between the Creator and the Operator.
  8. The Operator reserves the right to revoke, withhold or cancel the retention bonus and to claw back previously granted Coins where a breach of the Terms, suspicion of fraud, manipulation of ratings or unfair conduct is found.
  9. The retention bonus is a digital Coin issued solely within the Service. Provisions of §6 items 6–10 apply accordingly regarding non-redeemability, non-transferability and expiry.
  10. The Operator may impose quantity limits (maximum number of Creator Characters per Account, monthly bonus caps) and a requirement for pre-moderation of Publications to ensure compliance with the Terms and the law.

§6b. Ranking, ratings and list transparency

  1. Users may rate Characters on a scale of 1 to 5 stars. Ratings are aggregated as a weighted average and shown publicly together with the number of votes.
  2. Each User may give one current rating for a given Character. The rating may be changed at any time and replaces the previous one.
  3. The Operator uses algorithms to detect rating manipulation (e.g. detection of twin/duplicate accounts, coordinated ratings, ratings without prior interaction with the Character). Detected abuses result in cancellation of ratings, an Account warning or, in extreme cases, Account suspension.
  4. A Character's position on lists (Discover, Characters, search results) is determined algorithmically based, inter alia, on:
    • User preferences (e.g. followed Characters, chat history),
    • average Character rating (after reaching the minimum number of ratings threshold),
    • recent Character activity,
    • sort order set by the Operator for editorial purposes.
  5. A Creator Character created by a User is always displayed in the first position of their personal Characters list with the label "Your character".
  6. The Operator publishes an annual ranking transparency report in accordance with obligations under Regulation (EU) 2019/1150 (P2B), describing the main ranking parameters and their relative importance.

§7. Right of withdrawal (consumer)

  1. In accordance with art. 27 of the Consumer Rights Act, a consumer has the right to withdraw from a distance contract without giving any reason within 14 days of its conclusion.
  2. NOTE: in accordance with art. 38 item 13 of the Consumer Rights Act, the right of withdrawal DOES NOT APPLYto contracts for the supply of digital content not on a tangible medium where performance has begun with the consumer's express prior consent before expiry of the withdrawal period and after informing them of the loss of that right. By ordering a Package the User consents to immediate commencement of performance and confirms that they were informed of the loss of the right of withdrawal.

§8. User rights and obligations

  1. The User undertakes to use the Service in accordance with the law, good customs and the Terms. In particular, the following is prohibited:
  2. posting content containing child sexual abuse material (CSAM), incitement to violence, suicide or self-harm,
  3. attempting to bypass AI safety mechanisms (jailbreak),
  4. using the Service for spam, distribution of malware, DDoS attacks, mass scraping,
  5. creating multiple accounts to circumvent free-Coin limits,
  6. impersonating another person, including a minor,
  7. reverse engineering the Service or copying material graphic elements, code or AI system prompts.

§9. AI-generated content

  1. Content generated by AI (dialogues, photos, audio, video) is provided on an "as-is" basis. The Service Provider does not warrant that AI replies will always be accurate, true or suitable for any particular purpose.
  2. AI Content should not be treated as professional medical, legal, financial or psychological advice. In case of emotional crisis or life-threatening danger, contact the emergency number 112 or the helpline 116 123 (in Poland; in Norway: helsetelefonen 116 123).
  3. The Service Provider conducts automated conversation moderation to detect prohibited content. Conversations may be stored for the purposes of safety, quality of services and legal obligations.

§10. Complaints

  1. Complaints regarding the operation of the Service, payments or quality of services should be sent to contact@yskra.pl.
  2. A complaint should contain: the User's name and e-mail address, description of the situation and the demand. The Service Provider examines the complaint within 14 days of receipt.
  3. The consumer has the right to use out-of-court dispute resolution (ADR), including the European Commission's ODR platform at ec.europa.eu/consumers/odr.

§11. Liability

  1. The Service Provider exercises due diligence to ensure operation of the Service, but is not liable for damages arising from: use of the Service in breach of the Terms, force majeure, failures of third-party providers (payment processor, cloud infrastructure provider, AI model provider), or actions of third parties to whom the User disclosed login credentials.
  2. The Service Provider's liability towards a User who is not a consumer is limited to the value of the order to which the claim relates.

§12. Personal data protection

Rules for processing User personal data are described in the Privacy Policy, which forms an integral part of the Terms.

§13. Intellectual property

  1. All rights to the Service, including the graphic design, source code, the "Yskra" brand, character system prompts, databases and graphic materials, belong to the Service Provider or its licensors.
  2. AI Content generated for the User is provided solely for personal, non-commercial use within the Service.

§14. Changes to the Terms

  1. The Service Provider may change the Terms for important reasons (changes in law, changes in the scope of services, price changes). The User will be informed of any change by e-mail and a notice in the Service at least 14 days in advance.
  2. Failure to accept changes entitles the User to terminate the contract with immediate effect by deleting the Account. Coins already purchased and unused remain available on the existing terms for 30 days.

§15. Final provisions

  1. The Terms are governed by Polish law.
  2. In matters not regulated by the Terms, the provisions of applicable Polish law apply.
  3. Disputes with consumers are settled by the court competent under the Code of Civil Procedure. Disputes with other Users are settled by the court competent for the seat of the Service Provider.
  4. The Terms enter into force on May 16, 2026.