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Content removal policy

Version in effect from: May 16, 2026

This policy sets out procedures for reporting and removing content in the Yskra service operated by •••••••••••••••••, where such content:

  • accidentally resembles or imitates the image of real persons,
  • infringes privacy or personal rights of third parties,
  • was generated in breach of these Terms.

The policy complements the Copyright Policy and the DSA form (reporting illegal content within the meaning of Regulation 2022/2065).

§1. Nature of content in the Service

  1. All AI characters in the Service and their imagery are fully fictional and do not intentionally depict any real persons.
  2. Due to the nature of generative AI models, it may happen that generated content (image, description, character profile) accidentally resembles a real person. In such case the Service Provider undertakes to respond promptly to reports from persons whose likeness has been unintentionally reproduced.
  3. The Service Provider does not intentionally create characters resembling real persons (celebrities, politicians, private individuals). Attempts by Users to commission such content are prohibited (see Prohibited Content Policy).

§2. Who can file a removal request

  1. The person whose likeness is depicted— an adult natural person who recognises themselves in the Service's content.
  2. Legal representative — attorney, legal counsel or other authorised representative acting on behalf of the person in item 1.
  3. Legal guardian — for incapacitated persons.
  4. Heirs — for deceased persons, within the scope of protecting the cult of the deceased (art. 23 and 24 Polish Civil Code).

§3. How to file a request

A request to remove content can be filed:

  • by e-mail to: contact@yskra.pl,
  • via the contact form: /kontakt (in the body write: "content removal request — likeness"),
  • by mail to the Service Provider's registered address (••••••••••••••••••••••••) — for formal matters, with proof of dispatch.

§4. Contents of the request

The request should contain the following information:

  1. Identification of the notifier:
    • first name, surname,
    • correspondence address,
    • e-mail address,
    • if represented — power of attorney (scan) and representative's details.
  2. Indication of the disputed content — link to the Service page, character slug, photo ID, screenshot with legible date and URL.
  3. Justification— why the content infringes the notifier's rights (visual resemblance, use of name/surname, description of private life circumstances).
  4. Proof of identity — copy of identity document with sensitive data redacted (PESEL; photo may be visible). Necessary to confirm that the notifier is the person whose likeness is depicted.
  5. Statement: "I hereby declare that the information in this request is true and that I am authorised to file a request for removal of the indicated content. I am aware of criminal liability for making false statements (art. 233 § 1 Polish Penal Code)."
  6. Signature (scanned handwritten signature or qualified e-signature).

§5. Handling of the request

  1. Acknowledgement of receipt — within 72 working hours of receipt, the Service Provider confirms receipt and assigns a reference number.
  2. Verification — within 14 days the Service Provider:
    • verifies the notifier's identity,
    • analyses the indicated content,
    • where necessary, contacts the notifier to complete information (in which case the time limit runs from the day of receipt of the supplement).
  3. Decision:
    • Removal — when the request is well founded; content is removed within 72 hours of the decision, and files/posts are marked as "removed on request" in internal logs (in accordance with the no-data-deletion policy as evidence).
    • Refusal — when the request is unfounded (e.g. no resemblance, no standing of the notifier, content does not exist in the Service). In a refusal, the Service Provider gives reasons and information on the possibility of complaint to the President of UODO or a civil court.
    • Modification — in some cases (e.g. minor avatar corrections, removing a specific prompt from the training base) a modification instead of full removal may be proposed.
  4. Decision communication — the decision is communicated to the notifier by e-mail with a case reference number and information on the appeal procedure.

§6. Appeal procedure

  1. The notifier may appeal a refusal decision within 14 days of receipt, by sending the appeal to the same address as the original request.
  2. The appeal is handled within 21 days by a person other than the one who issued the original decision (two-instance principle).
  3. After exhausting internal procedures, the notifier may:
    • lodge a complaint with the President of UODO (regarding personal data infringement) — uodo.gov.pl,
    • bring an action before a court (civil suit for protection of personal rights — art. 24 Polish Civil Code),
    • submit the matter to a certified ADR body within the meaning of the DSA (Regulation 2022/2065).

§7. Confidentiality and notifier protection

  1. All reports are treated as confidential. The notifier's data is not disclosed to third parties, including Users whose accounts have been blocked as a result of the report, unless the obligation to disclose follows from the law (e.g. court order).
  2. Evidence (report content, correspondence, document copies) is stored for 3 years from the end of the case in accordance with the retention policy described in the Privacy Policy.

§8. Unfounded reports

Filing removal requests in a manifestly unfounded, mass or abusive manner (e.g. to destroy competition, harassment) may result in:

  • refusal to consider further reports from the same person for 6 months,
  • civil claims for damages by the Service Provider (art. 415 Polish Civil Code),
  • referral to law enforcement for criminal acts (art. 233 — false statements; art. 234 — false accusation).